ID: 210
Customer Service Representative
Location
Warren, MI, United States
Interest
Admin
Employment Status
Full-time
Workplace Type
Onsite
Job Description
We are currently seeking a Customer Service Representative. This position is a key communicator for
internal and external customers. This position is responsible for quoting, approving, reviewing, and
routing customer inquiries and responding appropriately in a timely manner.
Responsibilities
- Prepare, enter, verify, document, coordinate and expedite customer quotes, expectation repairs,
and purchase orders efficiently. - Respond to emails promptly, prioritize, investigate, and ensure resolution.
- Work with internal customers (Sales, Equipment Repair, Engineering, S/R) to properly facilitate
customer issues and concerns. - Answer incoming phone calls courteously, providing proper follow-through to completion.
Benefits
What We Offer
• Professional development
• Competitive pay
• Paid time off (PTO)
• Medical, dental, and vision
• Employer 401(k) match
• Tuition assistance
• Casual dress code
Qualifications
- High School Diploma or GED (required)
- Proficient using computer (MS Outlook, Excel, etc.)
- Ability to multi-task in a fast-paced work environment
- Service oriented with friendly demeanor
Help manufacturers achieve world-class overall equipment effectiveness with 100% quality, availability, and performance.
A Hispanic-owned Minority Business Enterprise (MBE) with 175+ employees, ICR holds 18 OEM authorizations and 47 certifications — more than any other third party.
5 strategic business units—a single source for Repair, Equipment, Robots, Service, and Engineering.
Global in scale with facilities and opportunities in 4 countries. Every role drives impact and moves the business forward. Join us—build your career at ICR.
Ron Nester
Ron brings deep experience in workforce planning, organizational development, and global HR compliance.
He holds a B.S. in Management from Oakland University and an M.S. in Human Resource Management from Houston Christian University.
